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Ready Theater Systems

  • Welcome to the RTS Customer Hub

    Thank you for being a part of the RTS Network of Exhibitors! We greatly appreciate your business and want to provide you with exemplary service. From this hub, you can find articles on how to add RTS features, create a support ticket, and more. We appreciate your business.

Customer Support

Discover self-help articles regarding RTS features and processes.

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Knowledge Base Homepage

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Contact Info

6312 Baum Dr
​Knoxville, TN 37909
Sales: (865) 212-9703 Ext. 140
​Tech Support: (865) 212-9703
sales@rts-solutions.com
​support@rts-solutions.com

Sales Hours

Mon - Fri
​9:00 am - 6:00 pm ET

Tech Support Hours

24/7/365

Setup Forms

New Account
Membership Program
App Information
New Ownership
Online Gift Cards
Customer Training
Quote Request
Book a Demo

RTS Upgrades and Features

RTS routinely updates the software to include new features and support. For a full list of changes and updates, please visit our KnowledgeBase.

RTS KnowledgeBase
September 2024
  • Added additional membership functionality.
  • Added credit card surcharge functionality.
  • Added Quickbooks Online integration.
  • Added improvements to Enhanced RTS Kiosk.
July 2024
  • Added additional details to Comp Report
  • Added option to disable transaction fees online
  • Added protection against creating duplicate ticket types
  • Various updates and improvements to membership renewals
  • Various updates and improvements to pickup viewer
  • Various fixes and improvements to software
June 2024
  • Added ability to notify customer order is ready for pickup via text message
  • Added excessive tip password protection option
  • Added "Laser Projection" as an auditorium amenity option
  • Added multiple locations support to daily and weekly deposit recap report
  • Added phone number to display in pickup viewer if the phone number is associated with the transaction
  • Various fixes and improvements to software
  • Improved the layout of the Adjust Order Lookup and Circuit Details in inventory reports
  • Updated order text messaging options.
April 2024
  • Added documentation for text messaging feature
  • Added option to sort films by auditorium instead of title in selling screen
  • Changed the default date in Digital Signage Advertising Signs setup window to the current date to avoid confusion
  • Updated the refund window to allow refunding a specified amount of general admission tickets
  • Various fixes and improvements to software
March 2024
  • Added optional tip prompt for customer facing displays
  • Added ability to auto-renew memberships through API2
  • Added ability to disable all fees from a membership level
  • Added a delay to pickup time for an order based on the item with the longest preparation time
  • Added new "Private Event" film amenity 
  • Added support for New York All-In Pricing
  • Added theatre location selection dropdown to deposit breakdown report
  • Various fixes and improvements to software
January 2024
  • Added function to make bulk item changes on gift cards
  • Added ability to edit classification names
  • Improved communications between remote mag card server locations
  • Improved functionality for updating pickup ticket status when performing an auditorium swap
  • Improved online gift card sales page to handle all credit card processors
  • Made improvements to the Employee Contest Report
  • Various fixes and improvements to software
November 2023
  • Added ability to edit item/points on loyalty cards
  • Improved functionality to "Pay at Counter" feature
  • Added warning when attempting to sell in doorman mode
  • General fixes and improvements to RTS app
  • Improved refund permissions prompts and added prompt for manager to override permissions
  • Various fixes and improvements to software
October 2023
  • Added a way to configure tax table on multiple items at once
  • Added ability to set up events for specific films
  • Added drive-in ticket check to pickup ticket window and advance ticket search window
  • Added void summary and labor cost to Deposit Total report
  • Various fixes and improvements to software
September 2023
  • Various fixes and improvements to software
June 2023
  • Added ability to enable/disable required 30-minute break
  • Added ability to keep order manager always open
  • Added better error logging in API2
  • Added new web reporting access for all theatres
  • Added option to turn off sales on ticket hourly sales report
  • Added support for auditorium swap with tickets sold more than 31 days ago
  • Added webapp loyalty registration and reward redemption
  • Various fixes and improvements to software
May 2023
  • Added ability to comp membership price
  • Added cash transaction filter to Sales Log report
  • Added time adjust for automatic reports when closing after midnight
  • Various fixes and improvements to software

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