24/7/365 Support
A real person answers, whenever you call.
Theatres don't keep office hours, so neither do we. Whether it's a sold-out Saturday or a holiday matinee, our U.S.-based support team picks up the phone, connects to your system and helps you get back to selling.
Reach Us the Way That Works for You
Call for anything urgent, email for anything that can wait, or find the answer yourself in seconds.
Call support
Day or night, any day of the year. The fastest way to get help when something can't wait.
(865) 212-9703Email support
Send us the details and we'll open a ticket. Every request and reply is kept in your support history.
support@rts-solutions.comRemote support
When it helps to see your screen, a technician connects to your register while you watch.
How remote support worksKnowledge base
Step-by-step articles on setup, selling, reports and more, written by our support team.
Browse the knowledge baseRTS assistant
Ask a how-to question inside RTS and get the steps from our support articles right away.
Learn about the assistantWhat's new
See every recent update and new feature in the RTS software change list.
View the change listFrom Problem to Selling Again
No phone tree maze and no waiting until Monday. Here's what happens when you call.
A person answers
Our support team picks up, any hour of any day.
We look together
If it helps, a technician connects to your register so they can see exactly what you see.
We fix it
We work the problem with you until you're back to selling.
It's on record
Every request is kept in your support history, so the next technician knows what happened.
We Can See What You See
Instead of describing the problem, start a remote session from your register and let our technician look for themselves.
- A session only starts when someone at your theatre starts it from the register.
- Not sure a request is really from RTS? Hang up and call us back at (865) 212-9703.
- Your staff watch everything the technician does.
How do I close a station?
[Example answer: the steps from the support article, in order]
Where do I change the online fee?
Quick Answers Without Picking Up the Phone
The RTS assistant answers how-to questions from our support articles, right inside the software. Ask in a few words, like "how do I refund a ticket," and get the steps.
- Setup, selling, refunds, reports, deposits and more.
- Find where a setting lives and what it does.
- For anything that needs a person, call us any time.
Support That Starts Before Something Breaks
We help your team get it right from the start, and keep an eye out for trouble.
Training for your team
Remote training sessions walk your staff through selling, concessions, closing out and more.
Watching for fraud
RTS spots card-testing attacks on your online sales, pauses them automatically and alerts our team.
Always up to date
New features and fixes are listed in the software change list, so you always know what changed.
Questions Operators Ask
Is support really 24/7/365?
Yes. Call (865) 212-9703 any time, day or night, including weekends and holidays.
Where is your support team?
Our support team is based in the U.S. and supports movie theatres and entertainment venues every day.
Can I email instead of calling?
Yes. Email support@rts-solutions.com. Every request and reply is kept in your support history. For anything urgent, call.
How do I know a remote support request is really from RTS?
A session only starts when someone at your theatre starts it from the register. If you're unsure, hang up and call us back at (865) 212-9703.
Can I find answers myself?
Yes. Our knowledge base has step-by-step articles, and the RTS assistant inside the software answers how-to questions from them.
Can you train new staff?
Yes. We run remote training sessions to get your team comfortable selling, closing out and running reports.
Need Help Right Now?
Call RTS Support any time at (865) 212-9703.